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Shipping and Returns

RETURN POLICY



Return Policy:
Due to the nature of our products, all sales are final.

Unclaimed,  Refused or Undeliverable Shipments:
All aforementioned returns will incur a 25% restocking fee in addition to non-refundable shipping charges. We do not re-ship undeliverable or refused orders. If you would still like the products, you are welcome to place a new order with a valid address.



Request to change or cancel orders:
No cancellations or changes can be made to an order once it has entered our system.



Out of stock items:
Every attempt is made to keep items in stock, however sometimes demand may exceed inventory. In the event a purchased item is out of stock, the remainder of the order will be shipped and a refund issued for the out of stock item. A full refund will be issued on orders which cannot be filled. 



Incorrect item received:
In the event a client reports an incorrect item received in their order, we require that the item be returned prior to a replacement item being shipped. PayPal credit will be issued for the cost of return postage, with a maximum value of $25. The correct item will be shipped via USPS Priority shipping with signature confirmation, regardless of the initial shipping method.



Shipping:
Prior to purchasing any product on this site, the customer agrees to read and abide by all information and instructions stated in our shipping policy. Shipping order cut off times are 4pm daily.




Copyrights:
All content of this site, including but not limited to design, image, layout, and text is the sole property of IceCreamHair.com and Threadz Weave Salon LLC and is protected by copyright and other intellectual property laws.  



Amendments:
We reserve the right to amend these Terms& Conditions at any time without notice.


SHIPPING POLICY

Domestic Shipping:
We only ship to confirmed PayPal addresses. We also now accept Shopify payments. This is usually the billing address. If you would like an order shipped to a different location, please contact PayPal such that the address can be added as a confirmed address to your account. This should be done prior to placing your order. Orders received for non-confirmed addresses will not be accepted by our order processing system. We ship via USPS. We offer Priority or Express shipping options. Shipping options are may be chosen at time of checkout.




First Class:
First Class post only applies to orders for samples. The estimated delivery time is 4-7 business days. 
Priority:
Priority has an estimated delivery time of 2-3 business days. A signature is required at delivery.


Express:
Express has an estimated delivery time of 1-2 business days. A signature is required at delivery



Shipping times are estimates only and are not guaranteed. Delivery times are based on the day your order is shipped, not the day the order is placed. Sundays and observed holidays are not included as business days in the estimated delivery times. 

International Shipping:
All international shipping is via insured USPS Express International post. Delivery time is typically 5-10 business days. A signature is required at delivery. Clients are responsible for any duties or taxes levied against the shipment.



Customer Instructions:
We will not place instructions on your shipment to leave packages on porches, hidden on the property, or to deviate in any manner from routine delivery practices. Any special delivery instructions must be requested by you to your carrier.  



Order Processing:
We make every attempt to ship within two business days f
ollowing receipt of a cleared payment. We reserve the right to take up to five business days to process an order for shipping. Orders are processed Monday through Friday. 



Order Tracking:
Clients will be sent an email notification from PayPal when their shipping label has been printed. This email will contain the USPS Express or USPS Priority tracking number as is applicable.  


Delayed Shipments:
This policy applies to any shipments delayed or lost by USPS. We understand the frustration when an order is not received within the expected time frame and we will make every effort to assist you in locating it. If your order is not received within seven (7) business days from the date of shipment, please contact us. We will contact USPS customer service and document an overdue shipment. USPS does not allow any lost claims to be filed for uninsured shipments. We strongly recommend insurance on all orders. Claims may be filed with USPS by the customer in an attempt to recover any losses. We are not responsible for any fees or costs associated with missed or canceled stylist appointments or planned installs due to any shipping delays or losses. Purchase your products well in advance of any scheduled appointments or events. 


Unclaimed, Refused or Undeliverable Shipments:
All aforementioned returns will incur a 25% restocking fee in addition to non-refundable shipping charges. We do not re-ship undeliverable or refused orders. If you would still like the products, you are welcome to place a new order with a valid address.